bCasino Terms and Conditions

Welcome to bCasino. These Terms and Conditions govern your use of our website, our games and all services we provide, and by creating an account with us, you agree to be bound by them in full. bCasino is operated by Green Feather Online Limited, a company registered in Malta with Company Number C 80735, registered address Elite Business Centre, TREJQA TA' BOX BOX, MSIDA MSD 1840, Malta. We hold a licence issued by the Malta Gaming Authority, licence number MGA/B2C/445/2017, issued 16 January 2019. Please note that transactions will appear on your card statement as Green Feather Online.

Acceptance of These Terms

By completing our bCasino register process and creating an account, you confirm that you have read, understood and agree to these Terms and Conditions, together with our Privacy Policy, Bonus Terms and Responsible Gaming policy. If you do not agree with any part of these terms, you must not use our services. We may update these terms from time to time, and continued use of your account after any changes take effect constitutes your acceptance of the revised terms.

Eligibility and Restricted Territories

You must be at least 18 years old, or 21 in Estonia, or the age of majority applicable in your country of residence, whichever is greatest, to open an account with us. Registration is not available to residents of the United States of America, Israel, the United Kingdom, Jersey, Guernsey and the Isle of Man. We reserve the right to update this list of restricted countries at any time. We at bCasino require that all accounts be opened and used by their genuine owner, and we prohibit registering or accessing your account through a VPN, proxy, hosting service or any tool that masks your IP address, manipulates your location, or spoofs your device. Where we discover that a player has circumvented these restrictions, we will remove all balances and close the account.

Account Registration and Security

When you complete bCasino register, you must provide accurate, current and complete information, including your legal name, date of birth and contact details. Only one account per player, household and device is permitted. Once registered, you can access your account through bCasino login on our website or through our bCasino app on supported mobile devices. You are responsible for keeping your login credentials confidential, and you agree to notify us immediately if you suspect unauthorised access to your account. We may request identity, age, address and payment ownership verification at any stage, and we may suspend an account pending the completion of these checks.

Deposits and Withdrawals

We offer over 20 payment methods, including Visa, MasterCard, Skrill, Neteller, Trustly Pay, Interac, PIX and SPEI, among others. Minimum deposit amounts vary by currency; for example, a CAD deposit requires a minimum of CAD 5, and the maximum single deposit is 7,000 EUR or its equivalent. We do not accept cash funds, and deposits from third-party, corporate or business accounts are not permitted. Every b deposit and b withdrawal must be made using a payment method held in your own name.

Minimum withdrawal amounts also vary by currency, starting at CAD 20. Our monthly withdrawal limit is CA$20,000 or 15,000 EUR over a rolling 30-day period, calculated independently of deposit activity within that window. Maximum daily winnings that may be withdrawn are capped at 100,000 EUR or equivalent, measured between 00:00 and 23:59 GMT, with amounts above this threshold subject to voiding. Progressive jackpot payouts are exempt from these caps but may require up to an additional 14 days for processing. We verify identity on cumulative withdrawals reaching 2,000 EUR or equivalent, and we target processing withdrawal requests within three working days, with actual receipt taking between 3 and 5 business days depending on your chosen method; online wallet withdrawals are typically instant.

An administrative fee of 15%, with a minimum of 10 EUR or equivalent, may apply where deposited or credited funds have not been played through at least three times before a withdrawal request is submitted.

Bonuses and Promotions

We provide a variety of promotions, including our Welcome Package worth CA$1,200.00 and 100 free spins across three qualifying deposits, subject to a 40x wagering requirement on bonus plus deposit amounts and a 25x wagering requirement on free spins winnings. We do not currently offer a bCasino no deposit bonus as part of our standard welcome offer; all current promotions require a qualifying deposit unless stated otherwise on the specific promotion page. Any bonus, including a b bonus applied via bonus code or promo code, will expire seven days after being credited unless the wagering requirement is completed within that period, after which the bonus, related winnings and any bets placed will be removed from your balance.

We also run recurring promotions such as Monday Power: Hold & Win, Extra Lucky Wednesdays, Thursday Special and our Cashback Express offers across crash games and live casino games. Full terms, including maximum bet limits while wagering and restrictions on certain betting patterns, are set out on each individual promotion page and form part of these Terms and Conditions.

Games and Software

Our platform features more than 5,000 titles from 49 providers, including Games Global, Pragmatic Play, Play'n GO, Wazdan, Ruby Play, Evolution Gaming and Playson. Whether you are looking for bCasino slots, roulette, blackjack, video poker, baccarat, craps, keno, scratch cards or our full range of live casino tables, we make our entire library available through both desktop and our mobile-optimised bCasino app. We reserve the right to add, remove or modify any game at our discretion and to correct any technical or pricing errors that may occur during gameplay.

VIP Program and Gamification

Our VIP Program is available by invitation or by application through customer support, offering benefits such as a dedicated VIP manager, birthday gifts, faster withdrawals and personalised promotions. We also operate a Complementary Points system, where 10 EUR/USD/CAD wagered earns 1 Point, redeemable at a rate of 100 Points to 1 EUR/USD/CAD. Our gamification features, including Coins, the Login Rewards Calendar, Coin Tournaments and Bonus Crab, are non-monetary promotional tools with no wagering requirements attached, redeemable only through our in-platform Shop.

Responsible Gaming

We are committed to promoting safer gambling and provide tools including deposit limits, session reminders, self-exclusion and access to external support organisations. If you feel that your gambling is becoming a concern, we encourage you to contact our support team for guidance and assistance.

Complaints and Dispute Resolution

If you have a concern, we ask that you first contact our support team via live chat or email at support@bcasino.com. Where a complaint cannot be resolved at first contact, it will be escalated into our formal complaints procedure. Complaints must be raised within six months of the incident, and we target a resolution within 10 working days, extendable by a further 10 working days. Should we be unable to resolve your complaint, you may refer the matter to eCOGRA, our appointed ADR entity, or to the Malta Gaming Authority via its player support portal or at support.mga@mga.org.mt. These Terms and Conditions are governed by the laws of the Republic of Malta, and the courts of Malta hold exclusive jurisdiction over any dispute.

Account Inactivity and Closure

We consider an account inactive after 12 months without login activity, after which a monthly maintenance fee of 5 EUR or equivalent may be deducted following a further 30-day period. Accounts inactive for 30 months or more are considered dormant, and remaining balances will be returned where possible. We reserve the right to close accounts that remain inactive for 12 months with a zero balance.

Contact Us

For any questions about these Terms and Conditions, please reach us at support@bcasino.com. For data protection matters, please contact our Data Protection Officer at dpo@greenfeatheronline.com.